These General Terms and Conditions of Sale apply to all purchases of Hello Champ products through our website and mobile applications. Hello Champ also has a page with Frequently Asked Questions, terms of use en een privacy policy
.
If you have any questions or comments about this, please contact us at support@hellochamp.cc
1. Products
These General Terms and Conditions of Sale apply to purchases of digital and physical products from Hello Champ, such as online programs, recipes, books, etc. These are collectively referred to as “Products”.
2. Website and mobile applications
“Website and mobile applications” refers to the website and mobile applications hellochamp.cc and any subdomains and mobile applications that are part of Hello Champ.
3. Hello Champ
Hello Champ is part of Creating Champs BV, a private company under Belgian law with registered office at 9850 Deinze, Oossekouter 30, registered in the register of legal entities in Brussels with company number BE1001.689.405 – email address support@hellochamp.cc
4. Customer
“Customer” is any person or company that purchases Products through the Website and mobile applications for non-professional purposes. By completing the sales process and placing the order, the Customer confirms that he has the necessary capacity to enter into this agreement, or at least has the permission of his or her guardian.
5. Product information
Hello Champ makes all necessary information available on its Website and mobile applications regarding the Products, such as the prices and programming information applicable at the time of purchase, the period of validity and other conditions of use associated with the Products.
The Customer acknowledges having taken note of these conditions at the time of purchasing the Products and accepts them without reservation. The prices stated include all costs associated with the purchase, delivery and use of the Products, unless expressly stated otherwise on the Website and mobile applications.
Information regarding the use of Products may also be communicated in the confirmation that the Customer receives after purchase.
In the event of a donation of Products (e.g. through the purchase of a gift voucher), the Customer is responsible for also imposing the conditions attached to the purchased Products on the recipients of the Products.
Unless expressly agreed otherwise, the delivery times communicated are only indicative and do not bind Hello Champ. A delay in the delivery of Other cannot give rise to a fine, compensation or termination of the agreement.
6. Price
All prices stated are expressed in EURO, always including VAT and all other duties or taxes required to be paid by the Customer. If delivery, reservation or administrative costs are charged, this will be stated separately.
The price statement applies exclusively to the items as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
7. offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind Hello Champ. Hello Champ is only obliged to make an obligation of means with regard to the accuracy and completeness of the information provided. Hello Champ is under no circumstances liable in the event of manifest material, typesetting or printing errors.
If the Customer has specific questions about, for example, availability, delivery period or delivery method, we request the Customer to contact our customer service in advance via support@hellochamp.cc.
The offer is valid while supplies last and can be adjusted or withdrawn at any time by Hello Champ. Hello Champ cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
8. Sales process
Sales process
9. Payment
The Products can be paid for using the online payment methods made available on the Website and mobile applications. The purchase of a Product is only final after effective payment of the price. The Customer must be responsible for any costs charged by his financial institution for transferring the amount of the purchase to Hello Champ.
All purchases are payable immediately. Hello Champ reserves the right to refuse or cancel orders if there are indications of fraud or irregularities. The purchased Products may not be traded or resold at a higher price, nor may they be used for commercial and/or purposes other than those for which they were issued.
Hello Champ reserves the right to cancel the Products as soon as it is determined that the Products have been purchased unlawfully or fraudulently, directly or through third parties, without any obligation to pay compensation to anyone.
10. Delivery
The delivery of digital Products always takes place electronically, namely by sending a purchase confirmation to the email address provided by the Customer. The purchase confirmation contains a link to the Hello Champ website, where the customer can access the purchased Product. The Customer will also find the purchase confirmation in his or her online account.
The Customer must be responsible for the safekeeping of the purchase confirmation. If the Customer does not receive a purchase confirmation or if there are problems with the purchase of Products, he or she can always contact Hello Champ at the following email address:
The Customer is responsible for the validity of the e-mail address and postal address provided. Hello Champ is not responsible for the operation and security of the Customer’s or Product recipient’s email program used to receive the Products.
The delivery of physical Products such as books takes place at the shipping address entered by the customer during the ordering process. Hello Champ is not responsible for any issues with the delivery of physical products due to incorrect shipping information provided by the Customer at the time of ordering. Any additional costs incurred by Hello Champ to send an order to an address other than the one specified during the order are for the benefit of the Customer.
Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the Customer’s place of residence within 7 days of receipt of the order if the product is in stock. Shipments are made via Bpost. Any visible damage and/or qualitative shortcoming of an item or other shortcoming in delivery must be immediately reported by the Customer to Hello Champ via support@hellochamp.cc.
The standard shipping costs within Belgium are free, to the Netherlands they amount to €4.96 excluding VAT, to other countries €10 excluding VAT. Shipping costs are always clearly stated during the ordering process. Standard shipping costs may be deviated from per product, this is always clearly stated on the order page.
The risk of loss or damage passes to the Customer once he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Hello Champ.
The risk of loss for Products shipped electronically passes to the Customer or the recipient of the Product upon delivery of the email to the provider of the Customer or the recipient of the Product.
11. Right of withdrawal
The provisions of this article only apply to Customers who purchase items online from Hello Champ in their capacity as consumers.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
In the case of service contracts or digital content that is not delivered on a tangible medium, the withdrawal period expires as standard 14 calendar days after the day of conclusion of the contract, unless this is expressly stated otherwise during the ordering process.
In the case of physical products, the withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good. If the customer has ordered multiple goods in the same order that are delivered separately, the withdrawal period starts on the day on which the Customer physically takes possession of the last good.
To exercise the right of withdrawal, the Customer must notify Hello Champ before the withdrawal period has expired support@hellochamp.cc
to send an unequivocal statement of its decision to withdraw from the agreement. The Customer can also use the contact form on our website for this purpose.
Hello Champ will send the customer confirmation of receipt of the revocation in response to his or her message.
In the event of withdrawal of physical products, the Customer must return the goods without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Hello Champ. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods will be borne by the Customer.
If the returned product has been reduced in value in any way, Hello Champ reserves the right to hold the Customer liable and claim damages for any reduction in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.
If the Customer revokes the agreement, Hello Champ will refund all payments received from the Customer up to that time, including standard delivery costs, to the Customer within a maximum of 14 calendar days after Hello Champ has been informed of the Customer’s decision to cancel the agreement. to revoke the agreement. For sales contracts, Hello Champ may withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Hello Champ will reimburse the Customer – as far as possible – with the same payment method with which the Customer carried out the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.
The Customer cannot exercise the right of withdrawal for:
- service agreements after the full performance of the service;
- the delivery of goods manufactured according to the Customer’s specifications, or that are clearly intended for a specific person;
- the delivery of goods that spoil quickly or have a limited shelf life;
- the supply of digital content that is not supplied on a tangible medium, if the performance has begun with the express prior consent of the Customer and provided that the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. software);
12. Liability
Hello Champ guarantees that the Products have the characteristics stated on the Website and mobile applications.
Only in the event of persistent technical malfunctions on the Website and mobile applications that result in the Customer being unable to use the purchased Products within the withdrawal period, Hello Champ will refund the purchased Products within a maximum period of 30 thirty days.
To the extent and to the extent permitted by law, Hello Champ’s liability is in any case limited to direct damage and to the value of the purchased and paid for Products. Hello Champ disclaims any liability for indirect damage, such as loss of reputation, customers, commercial and/or financial loss, loss of profit or income, loss of data.
The Customer is personally liable for errors in the purchasing process, such as providing an incorrect e-mail address, selecting an incorrect program, indicating an incorrect quantity of Products or properties of the Products (such as the message on a gift voucher, an incorrect beneficiary’s email address).
The Customer is also liable for the use made of the Products, such as loss of Products, failure to use gift vouchers on time, allowing other persons to use the Products without the Customer’s permission, or for any unlawful use of the Products. Products.
13. Personal data
Hello Champ needs a number of personal data to process and carry out the purchase. The data collected during a purchase will be processed and used in accordance with applicable privacy regulations and for the purposes and legal bases stated in the Privacy Policy. Hello Champ acts as controller for the processing. The Customer can find more information about the Customer’s rights, which data is collected, retention period, profiling and data transfer in the Privacy Policy.
This Privacy Policy is an integral part of the agreement with the Customer and the Customer is deemed to know and accept the applicable Privacy Policy. The Customer has a right of access, copy, improvement, deletion, data portability, objection (to certain processing, such as direct marketing) and the right to obtain a restriction of processing in certain cases. For more information on how the Customer can exercise this right, please refer to the applicable Privacy Policy on our Website and mobile applications.
14. Changes to these General Terms and Conditions of Sale
To the extent permitted by and in accordance with applicable law, Hello Champ reserves the right to change these General Terms and Conditions of Sale at any time, without notice, including to adapt them to a changed service or to changes in legal and regulatory requirements. The Customer can find the applicable General Terms and Conditions of Sale on the Website and mobile applications for each purchase.
16. Force majeur
Hello Champ cannot be held liable for the consequences of force majeure, which can be defined as any event or circumstance over which it has no reasonable control.
17. Unenforceable provisions
If one of the provisions of the agreement is invalid or void, this will not affect the validity of the other provisions of the agreement, but to the best of our ability this invalid or void provision will be replaced by a valid provision that is as close as possible. to the initial intention of the parties.
18. Applicable Law and Jurisdiction
In case of complaints, questions or problems regarding the purchase of Products, Hello Champ advises its Customers to first consult the FAQ on the Website and mobile applications, where the Customer will already find the answers to the most frequently asked questions. Via our contact page or via support@hellochamp.cc the Customer can always contact Hello Champ.
